Premium for Clients

What Is Opengates Premium for Clients?

Opengates Premium is a subscription plan designed to give clients a competitive advantage on the platform. With Premium, you pay lower processing fees on every transaction, get your tasks featured for more visibility, and receive priority support whenever you need help. Whether you hire freelancers occasionally or manage multiple projects at once, Premium can save you money and help you get better results.

Premium is entirely optional — you can use Opengates fully without it. But if you hire regularly or work on high-value projects, the savings and benefits add up quickly.

Premium Benefits at a Glance

Here is a summary of what you get with an Opengates Premium subscription:

Let us take a closer look at each of these benefits.

Lower Processing Fees

The most impactful benefit of Premium is the reduced processing fee. On a standard account, Opengates charges a 12% processing fee on every payment you make. With Premium, that fee drops to just 7%.

How the Fee Works

The processing fee is applied on top of the amount you pay the freelancer. It covers platform operations, payment processing through Paystack, escrow management, and ongoing platform development.

Example — $500 Project:

How Quickly Do the Savings Add Up?

The more you spend on the platform, the more you save with Premium. Here are some examples:

As you can see, if you spend $1,000 or more per month on freelancer services, the Premium subscription pays for itself very quickly. Even at lower spending levels, the savings are meaningful over time.

When Does the Lower Fee Apply?

The 7% fee applies to every transaction you make while your Premium subscription is active, including:

• Funding milestones on fixed-price contracts
• Payments on hourly contracts
• Service orders from the marketplace

The reduced fee takes effect immediately when you subscribe and applies to all new transactions going forward. Transactions made before subscribing are not retroactively adjusted.

Featured Task Listings

When you post a task with a Premium subscription, your task receives featured placement in the marketplace. This means:

Higher Visibility

Featured tasks appear more prominently in search results and category pages. When freelancers browse available tasks, your listing appears near the top, above standard listings. This increased visibility means more freelancers see your task and more applications come in.

More Applications

More visibility leads to more applications. With a larger pool of candidates to choose from, you have a better chance of finding the perfect freelancer for your project. Combined with the gate key system — which ensures only serious freelancers apply — featured listings give you both quantity and quality.

Better Talent

Top-performing freelancers on the platform are selective about which tasks they apply for. A featured listing signals that you are a serious, committed client, which can attract higher-caliber talent that might otherwise pass on standard listings.

How It Works

You do not need to do anything special to get featured listings. When you post a task while your Premium subscription is active, the featured status is applied automatically. There is no additional cost beyond your subscription fee.

Priority Support

As a Premium subscriber, you receive priority support from the Opengates team. This means:

Faster Response Times

When you contact support with a question, issue, or dispute, your request is placed in a priority queue. Premium members receive faster responses compared to standard accounts.

Dedicated Assistance

Priority support includes more hands-on assistance for complex issues. Whether you need help with a contract dispute, a payment question, or a technical problem, the support team will work closely with you to resolve it.

How to Access Priority Support

You can reach the support team through the same channels as always — the in-app support feature, email, or the support website. Your Premium status is automatically detected, and your request is routed to the priority queue. There is no need to mention your subscription or use a special contact method.

How to Subscribe to Premium

Subscribing to Opengates Premium is quick and straightforward:

Step 1: Go to Your Account Settings

Log in to your Opengates account and navigate to your account settings or profile page. Look for the "Subscription" or "Premium" section.

Step 2: Review the Plan

On the Premium page, you will see a detailed breakdown of the benefits, pricing, and terms. Review everything to make sure Premium is right for you.

Step 3: Choose Your Billing Cycle

Opengates Premium is available as a recurring subscription. Select the billing cycle that works best for you. Longer billing cycles may offer additional savings.

Step 4: Complete Payment

Enter your payment details and complete the subscription through Paystack, Opengates' secure payment gateway. Your Premium benefits activate immediately after payment is confirmed.

Step 5: Start Enjoying the Benefits

Once subscribed, all Premium benefits take effect right away:

• Your processing fee drops to 7% on all new transactions.
• Any new tasks you post receive featured placement automatically.
• Your support requests are routed to the priority queue.

Managing Your Subscription

Viewing Your Subscription Status

You can check the status of your subscription at any time from your account settings. The subscription page shows:

• Your current plan (Standard or Premium)
• The billing cycle and next payment date
• Payment history
• Options to upgrade, downgrade, or cancel

Renewing Your Subscription

Your Premium subscription renews automatically at the end of each billing cycle. You will receive a notification before renewal so there are no surprises. If your payment method is up to date, renewal happens seamlessly.

Updating Payment Information

If you need to update your payment method, go to the subscription section in your account settings and update your payment details. Make sure your payment information is current to avoid interruptions in your Premium benefits.

Cancelling Your Subscription

You can cancel your Premium subscription at any time. Here is how:

Step 1: Go to Subscription Settings

Navigate to the "Subscription" or "Premium" section in your account settings.

Step 2: Click "Cancel Subscription"

Select the option to cancel your subscription. You will be asked to confirm your decision.

Step 3: Continue Using Premium Until the End of Your Billing Period

When you cancel, your Premium benefits remain active until the end of your current billing period. For example, if you cancel halfway through a monthly cycle, you continue to enjoy Premium benefits for the remainder of that month.

What Happens After Cancellation

Once your subscription expires:

• Your processing fee returns to the standard 12%.
• New tasks you post will have standard visibility (no longer featured).
• Support requests return to the standard queue.
• All other platform features remain fully accessible.

Re-subscribing

If you change your mind, you can re-subscribe at any time. Simply go through the subscription process again, and your Premium benefits will be restored immediately.

Is Premium Worth It?

The answer depends on how much you use Opengates. Here are some scenarios to help you decide:

Premium Is a Great Fit If You:

• Hire regularly: If you work with freelancers on a monthly or weekly basis, the fee savings alone can make Premium worthwhile.
• Work on high-value projects: The 5% fee difference becomes significant on larger contracts. A $5,000 project saves you $250 with Premium.
• Want more applications: Featured task listings attract more and better applications, giving you a larger talent pool to choose from.
• Value fast support: If quick resolution of issues is important to your workflow, priority support is a meaningful benefit.

Premium May Not Be Necessary If You:

• Hire infrequently: If you only use Opengates once or twice a year, the savings may not justify the subscription cost.
• Work on very small projects: For low-budget projects, the dollar savings are minimal.

A Simple Rule of Thumb

If the 5% fee reduction saves you more than the cost of the subscription over a billing period, Premium is paying for itself. Calculate your average monthly spending on the platform and do the math — in most cases, regular users come out ahead with Premium.

Frequently Asked Questions

Does Premium affect the quality of freelancers I can hire?

Premium does not restrict or change which freelancers you can work with. All freelancers on the platform are available to all clients, regardless of subscription status. However, featured task listings can attract more applications, giving you a wider selection of candidates.

Can I switch between Standard and Premium?

Yes. You can upgrade to Premium at any time, and you can cancel and return to Standard at any time. There are no long-term commitments or penalties.

Does the 7% fee apply to existing contracts?

The 7% fee applies to all new transactions made while your Premium subscription is active. If you have an existing contract and fund a new milestone after subscribing, the new milestone uses the 7% rate. Transactions completed before subscribing are not adjusted retroactively.

Is the subscription refundable?

Please review the refund policy on the Premium subscription page or contact support for details about refund eligibility.

Still need help? Contact our support team and we'll be happy to assist you.